Plain version: we collect what we need to quote and ship your order, and to remember your conversation between visits. We do not sell it, we do not use it for advertising, and you can delete your conversation history in one click.
Who we are
Muster is the trading name of Yexun Group (Shenzhen Yexun Co. Ltd.), with a sourcing office in Guangzhou, China. This policy explains how we handle personal information collected through this website and through our sales email. Privacy questions: sales@ishuziren.cn.
What we collect
- Enquiries, quotes and orders: your name, company, email, phone or WhatsApp number, delivery postcode or port, the product lines and quantities you ask about, and any notes you send us.
- Assistant conversations: the messages you type to the AI assistant on this site, any photos you send for product identification, and an anonymous visitor identifier so the thread can be reopened when you come back.
- Technical data: IP address, browser type and the pages requested, recorded in ordinary server logs.
- Payment records: we do not take card payments. For bank transfers we keep the remittance advice or receipt you send us.
We do not ask for, and do not want, identity documents, tax file numbers or card numbers. Please do not send them.
Cookies and local storage
We use one functional cookie, bbf_v, which holds a random identifier and expires after one year. Its only job is to reconnect you to your previous conversation and profile on this site. We also store the open/closed state of the assistant panel in your browser’s local storage.
We do not run advertising cookies, cross-site tracking pixels or third-party marketing tags.
Why we use it
- To prepare quotes, proforma invoices and orders, and to arrange freight, customs clearance and delivery.
- To answer your questions, including through the AI assistant, and to keep the context of your thread so you do not have to repeat yourself.
- To improve the catalogue and the assistant’s answers, using aggregated enquiry and search patterns.
- To meet tax, accounting and record-keeping obligations.
We do not sell or rent personal information. We do not add you to a marketing list unless you ask.
The AI assistant
Replies from the assistant are generated with the help of third-party large-language-model providers. To produce an answer, the text of your message and the relevant catalogue entries are sent to that provider. If you send a photo, it may be analysed to recognise the product.
These providers process the content on our behalf under contract and are not permitted to use it to train their public models. If you would rather not use an AI assistant, use the inquiry form or email us — the sales process is identical.
Who we share it with
- Freight forwarders, customs brokers and carriers — the consignee name, address, phone and goods description needed to move and clear the shipment.
- Our bank, for payment matching.
- Our hosting, email and AI model providers, as processors.
- Professional advisers or authorities, where the law requires it.
We share only what each party needs for its part of the job.
Overseas disclosure
Some of our service providers — including AI model providers and cloud hosting — are located outside Australia, in countries such as China and the United States. Where personal information is disclosed overseas, we take reasonable steps to ensure it is handled consistently with the Australian Privacy Principles. By using the assistant or sending us an enquiry, you consent to this transfer.
How long we keep it
- Assistant conversations and visitor profiles: 365 days, then deleted automatically.
- Enquiries that do not become orders: up to 24 months.
- Orders, invoices and shipping records: 7 years, as required for tax and accounting.
- Server logs: about 30 days. Backups: up to 90 days.
Access, correction and deletion
You can ask us what we hold about you, ask us to correct it, or ask us to delete it.
- Delete your conversation now: open the assistant panel and use “Forget this conversation” at the bottom. This deletes the conversation and the visitor profile attached to it immediately — not just the copy in your browser.
- Anything else: email sales@ishuziren.cn from the address you used with us. We respond within 30 days.
- If you ask us to delete an order record, we may have to keep the invoice and shipping data for the period tax law requires; we will tell you what we kept and why.
Security
The site runs over HTTPS. Access to enquiry and order data is limited to staff who need it to do their job. We do not store card data because we do not accept card payments.
Data breaches
If we become aware of unauthorised access to personal information, we assess it and, where the Notifiable Data Breaches scheme requires, notify affected individuals and the Office of the Australian Information Commissioner.
Children
This is a business-to-business site. It is not directed at anyone under 18 and we do not knowingly collect their information.
Complaints
Tell us first at sales@ishuziren.cn and we will try to resolve it. If you are not satisfied, you can contact the Office of the Australian Information Commissioner at oaic.gov.au.
Changes to this policy
If we change how we handle personal information, we update this page and the date below.
Last updated: 14 November 2026.